Orders, Shipping & Returns

Orders & Tracking

• Updating Your Cart
• Price Match Gaurantee
• Getting Started with Your Doheny’s Account and Orders
• Where Is the Rest of My Doheny’s Order?
• What to Do If Your Order Is Lost or Delayed
• How to Locate Your Order or Account

See all 7 articles

Shipping & Delivery Issues

• Why Did My Order Ship in Multiple Packages?
• Why Hasn’t My Tracking Updated?
• Next Day Delivery Details
• What to Do If Your Pool Chemical Arrives Damaged
• What to Do If You Receive Damaged Pool Products and Packaging
• Shipping Fees

Returns, Refunds & Exchanges

• How to Return a Defective Item
• Returning Incorrect Pool Products for Refund or Replacement
• Received Wrong Replacement Part? How to Get the Correct One
• How to Return an Unused Item for a Refund
• How to Cancel an Order and Get a Refund