What to Do If Your Pool Chemical Arrives Damaged or Not Usable

Doheny’s takes great care in packaging and shipping pool chemicals so they arrive safely and ready to use. If you receive a product that appears damaged during shipping or is otherwise unusable, our Customer Care Team can help review the situation and determine the appropriate resolution.

This guide explains what to do if you notice an issue with a chemical product upon arrival.

Inspect Your Shipment Upon Arrival

When your order arrives, take a moment to check the packaging and product containers for any visible issues such as:

• Cracked or leaking containers
• Loose or broken lids
• Damaged packaging from shipping
• Product contamination caused by a damaged seal

If you notice any of these issues, please avoid using the product until the situation has been reviewed.

How to Report a Damaged or Problematic Product

If a chemical product arrives damaged or appears unusable, please contact Doheny’s Customer Care Team and provide the following information:

• Your order number
• A brief description of the issue
• Clear photos showing the container and the affected area

Photos help our team quickly review the situation and determine the best way to resolve the issue.

What Happens Next

Once our team reviews the information and photos, we will determine the appropriate next steps. Depending on the situation, this may include arranging a replacement product or providing additional instructions.

In many cases involving shipping damage, there is no need to return the product unless our team specifically requests it.

Need Assistance?

Our team will review the issue and work with you to resolve it as quickly as possible.