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What to Do If You Receive Damaged Pool Products and Packaging

Updated

What to Do If Your Pool Product Arrives Damaged

If a pool product or its packaging arrives damaged, Doheny's Customer Care team is here to help make things right as quickly as possible. Our goal is to resolve the issue promptly so you can continue maintaining your pool without unnecessary delays.

Steps to Take If Your Item Arrives Damaged

  1. Inspect the package and product. If you notice damage to the item or packaging, take a moment to review the contents of the shipment.
  2. Take photos if possible. Photos of the product and packaging can help our team quickly review and process your request.
  3. Contact Doheny's Customer Care. Reach out to our team as soon as possible so we can begin assisting with a resolution.
  4. Return instructions. In some cases, we may provide instructions for returning the damaged product. If a replacement is issued, the original item may need to be returned within two weeks.
Helpful Tip: Keeping your order confirmation email or order number available when contacting Customer Care can help us locate your order and assist you more quickly.

Replacement or Credit Options

Once our team reviews the situation, we will work with you to determine the best resolution. In many cases, a replacement product can be arranged right away to keep your pool maintenance on track.

If you would prefer a credit instead of a replacement, please let our Customer Care team know when reporting the issue, and we will review available options with you.

Note: If a replacement product is issued, the original damaged item may need to be returned within two weeks. If the item is not returned within that timeframe, the replacement product may be charged to the original payment method.

Contact Doheny's Customer Care

If you receive a damaged product or need assistance with your order, our team is ready to help.

📞 Phone: 800-574-7665
💬 Contact Page: www.doheny.com/contact
🌐 Help Center: www.doheny.com/help

We're Here to Help: Doheny's has been helping pool owners care for their pools since 1967. If you ever have questions about your order or pool equipment, our knowledgeable Customer Care team is always happy to assist.

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