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Shipping Fees

Updated

Why Did a Shipping Charge Appear and Then Disappear During Checkout?

During checkout on Doheny's website, you may briefly see a shipping charge appear before it is removed. This is a normal part of the checkout process while the system calculates the most accurate shipping options for your order.

In many cases, the shipping charge is automatically removed once your order qualifies for promotional shipping offers such as free shipping on orders over $50 or other shipping adjustments based on the items in your cart.

Why Shipping Charges May Appear Temporarily

During checkout, the system initially estimates shipping based on the items in your cart. As the checkout process continues, the system verifies promotions, shipping eligibility, and delivery methods. Once the final calculation is complete, the correct shipping cost is applied to the order.

If your order qualifies for free shipping or another shipping adjustment, the shipping charge will be removed before the order is finalized.

Helpful Tip: Always review the final order summary on the checkout page before submitting your order. The total displayed at checkout reflects the final amount applied to the order.

Still Have Questions About a Shipping Charge?

If you believe an incorrect shipping charge was applied to your order, our Customer Care team will be happy to review the order details and assist you.

📞 Phone: 800-574-7665
💬 Contact Page: www.doheny.com/contact
🌐 Help Center: www.doheny.com/help

We're Here to Help: Doheny's has been helping pool owners care for their pools since 1967. If you have questions about your order, shipping options, or checkout totals, our knowledgeable Customer Care team is always happy to assist.

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