Incorrect Replacement Part Orders
Ordering replacement parts for pool equipment can sometimes be challenging, especially when multiple models or variations exist. This guide explains what to do if the wrong replacement part was ordered and outlines Doheny's policy for returns and replacements.
If the Incorrect Part Was Ordered by Mistake
Replacement parts that were incorrectly ordered by the customer and are priced under $40 are generally not eligible for return.
Because many replacement parts are small components that are specific to particular equipment models, these items cannot typically be restocked once shipped.
To help avoid ordering the wrong part, we recommend verifying your equipment’s brand, model number, and part diagram before placing an order.
If Doheny's Ordered the Wrong Part
If you believe the incorrect replacement part was ordered due to an error on our end, please contact our Customer Care Team so we can review the situation and determine the appropriate next steps.
Our team will review the order details and advise whether a return, replacement shipment, or refund is appropriate.
If a return is warranted, our team will provide instructions for returning the incorrect item and arranging the correct replacement part.
Need Assistance?
If you need help identifying the correct replacement part or have questions about an order, our Customer Care Team is happy to assist.
📞 Call us at 800.574.7665
or contact us online:
Providing your equipment brand, model number, and part description when contacting us can help our team assist you more quickly.