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Pool Cover Warranty Claims

Updated

Warranty Replacement for Pool Covers

Doheny's pool covers, including leaf nets, winter covers, and solar covers, are backed by manufacturer warranties through D.E.I. (Doheny's Engineered Industries). If your cover appears to have a manufacturing defect within the warranty period, you may submit a claim for review.

Please review the warranty cards for full coverage details:

Step 1: Identify the Defect

Warranty coverage applies only to defects in materials or workmanship.

Examples of issues that may qualify for warranty:

  • Seams separating or stitching failure
  • Material delamination in solar covers
  • Manufacturing defects in cover fabric
  • Structural failure not caused by misuse

Solar cover warranties specifically list delamination and seam separation as covered defects. :contentReference[oaicite:3]{index=3}

Issues That Are Not Covered

The following issues are typically NOT covered under warranty:

  • Tears, punctures, or rips caused during installation
  • Damage caused by sharp edges or abrasive surfaces
  • Bubble loss on solar covers caused by chemical imbalance
  • UV damage caused by improper storage
  • Damage caused by animals or environmental conditions
  • Damage caused by improper installation or misuse

For example, solar cover warranties specifically exclude bubble damage caused by chemical imbalance or improper storage.

Examples of Solar Cover Damage (Not Covered by Warranty)

The images below show common examples of solar cover deterioration caused by water chemistry imbalance or prolonged UV exposure when the cover is left in the sun while off the pool. These types of damage are not considered manufacturing defects and are typically not covered under warranty.
Solar cover bubble deterioration example

Example of solar cover bubbles deteriorating and separating from the material.

Solar cover bubble degradation example

Example of solar cover material degradation caused by prolonged UV exposure or improper storage.

Step 2: Confirm Warranty Eligibility

  • The warranty period begins on the date of purchase.
  • If a replacement cover is issued, warranty coverage continues from the original purchase date. 
  • The purchaser must provide proof of purchase.
  • The purchaser is responsible for freight charges associated with replacement products.

Leaf net covers & Winter Covers are warranted to be free from manufacturing defects such as seam or stitching failure during the covered period. 

Step 3: Take Photos for Your Claim

To help the manufacturer review your claim quickly, please include clear photos showing:

  • The entire pool cover
  • Close-up images of the defect
  • The seam or damaged area
  • The cover installed on the pool (if possible)

Step 4: Submit Your Warranty Claim

Once you have gathered the required information and photos, email your warranty claim to the manufacturer.

Email the following information:

  • Purchaser's Full Name & Address
  • Date of purchase
  • Proof of purchase if available
  • Description of the defect
  • Photos showing the defect

📧 DEIwarranty@outlook.com

Important Warranty Notes

  • Do not return any cover without authorization from the manufacturer.
  • The purchaser is responsible for freight costs associated with warranty replacements or returns.
  • The manufacturer and dealer are not responsible for installation or labor costs, incidental damages, loss of water, or any related expenses.
  • Improper installation or misuse may void warranty coverage.

Manufacturer Warranty Contact

D.E.I. Warranty Department
10411 80th Avenue
Pleasant Prairie, WI 53158

📞 262-605-3757
📧 deiwarranty@outlook.com

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