In most cases, warranties are provided and serviced by the product manufacturer. This means troubleshooting, repair approvals, and replacements are typically handled directly through the manufacturer’s support team.

Some Doheny's branded products and select Hayward items may be eligible for warranty assistance through Doheny's, depending on the product and warranty period. If you're unsure who handles your warranty, our Customer Care Team can help point you in the right direction.

To check whether your equipment is still under warranty, gather the following information:

• The purchase date of your product
• The manufacturer and model number
• The warranty details listed in the product manual or documentation

Warranty terms and coverage can vary depending on the manufacturer and type of equipment.

1. Identify the product's manufacturer, make, and model number.
2. Contact the manufacturer for troubleshooting guidance.
3. If the issue cannot be resolved, ask the manufacturer for a case or reference number.
4. If needed, reach out to Doheny's with the case number and product details so we can help guide you to the next step.

• Warranty policies and coverage vary by manufacturer.
• Many manufacturers require troubleshooting through their technical support team before approving a repair or replacement.
• Return authorization may be required before shipping defective equipment.
• Return shipping costs may be the responsibility of the customer depending on the warranty terms.

If you're unsure who to contact for warranty support, our Doheny's Customer Care Team is happy to help you identify the correct manufacturer and next steps.

When reaching out, it helps to have the following information available:

• Product name and model number
• Date of purchase
• A brief description of the issue

📞 800.574.7665
📧 CustomerCare@Doheny.com