Having Trouble Uploading Photos to Customer Support?

In some situations, our Customer Care team may ask you to provide photos of your pool equipment, order, or product issue. Photos help us quickly identify parts, review damaged shipments, and troubleshoot pool equipment so we can provide the most accurate assistance.

If you’re having trouble uploading or sending photos, the tips below may help resolve the issue.

When Photos May Be Requested

Customers are often asked to send photos when:

• Identifying pool equipment or replacement parts
• Troubleshooting pump, filter, or cleaner issues
• Reporting shipping damage
• Submitting warranty claims
• Verifying installation or plumbing configurations

Providing clear photos can help our team resolve your issue faster and recommend the correct solution.

Signs Your Photo Upload Is Not Working

• The photo will not attach or upload
• An error message appears when attempting to send the image
• The upload process gets stuck or never completes
• The message sends but the photo does not appear

Quick Troubleshooting Tips

If your photos are not uploading successfully, try the following:

• Check your internet connection to ensure it is stable.
• Try uploading fewer photos at once or sending them one at a time.
• Reduce the file size if the images are very large.
• Refresh your browser or reopen the message and attempt the upload again.
• Clear your browser cache or try a different browser.
• Try using another device such as a phone or computer.

Tips for Sending Helpful Photos

For the best troubleshooting results, try to include photos that clearly show:

• The full piece of equipment or product
• Any model numbers or labels
• The area where the issue is occurring
• Plumbing connections or installation setup

Taking photos in good lighting and from multiple angles can help our team better understand the situation.

Still Having Trouble?

Our team can review your issue and help determine the best way to share photos or provide the information needed to assist you.